Employee Operations Center

Run your whole team's requests from one intelligent hub.

ZormDesk is the Employee Operations Center — it unifies support tickets, internal programs, and recognition, and lets AI handle the routing, summarizing, and answering. Built for ops teams that wear ten hats.

No credit card. 15 minutes. We'll map your actual workflow on the call.

See how it works

Born running Stonebridge Property Group's multi-site operations — every day, in the real world.

0%
of requests auto-routed
~0%
fewer repeat questions
<0
day to set up
0
employee programs built in
The today

Employee requests are everywhere. Tracked nowhere.

Scattered intake

Email, texts, hallway asks. Nothing logged, nothing measured — and things slip.

Repetitive questions

Your team answers the same five things on repeat, instead of the work that matters.

Forgotten programs

Wellness, tuition, recognition live in dead Google Forms nobody opens.

You don't need more tools. You need one place that's actually intelligent.

The shift

One front door. AI does the rest.

Employees submit

One smart intake form adapts to what they need — IT, software, HR, a program, or a shout-out.

AI routes & summarizes

It picks the right owner, writes a clear subject, summarizes the thread, and answers repeat questions from your own knowledge base.

You see everything

Live dashboards, a weekly leadership brief, and a recognition wall your whole company actually watches.

The product

Three tools in one, run by AI.

A helpdesk, an employee-programs platform, and a recognition wall — unified, so a small ops team runs like a big one.

Smart intake & instant routing

One adaptive form covers every team. The right owner is notified the second it lands — by category, issue type, even sub-type.

  • Category & sub-form logic
  • Per-person notification filters
  • Auto-assignment & ownership
New request → routed
TechNetwork / Wi-Fi→ Owen
FinancePayments / Ledger→ Carla
HRBenefits→ Renee

AI that does the busywork

Not a chatbot — a quiet operator. It writes subject lines from the request, summarizes long threads into a glance, and surfaces the suggested next step.

  • One-line ticket summaries
  • AI-written subject lines
  • Weekly leadership brief
AI Summary

Customer billing mismatch — duplicate charge in the May batch, one account, $240.

Subject writtenDuplicate charge · Acct 4B
Suggested nextReverse & notify

A help center that deflects the repeats

AI builds a self-serve knowledge base from your own resolved tickets, so employees get instant answers and your team stops repeating themselves.

  • AI Q&A from your history
  • "Common fixes" by topic
  • Search-gap reports
Ask anything
"How do I reset my payroll-system password?"
Answered instantly from 3 past tickets — no ticket filed.Deflected

Reply from anywhere

Threads capture email replies automatically — answer from your inbox and it lands on the ticket. No app-switching tax.

  • Inbound email threading
  • Secure reply links
  • Full activity timeline
Thread
Dana · replied via email2m ago
Owen · replied from Gmailjust now

Employee programs, finally alive

Wellness reimbursement, tuition, volunteer hours, employee of the month, anonymous feedback — real forms, real tracking, real follow-through.

  • 6 programs in the box
  • Approvals & status tracking
  • Receipts & attachments
Programs
50/50 Wellness · gymApproved
Tuition · spring courseIn review
Volunteer · food bankLogged

Recognition people actually see

A beautiful shout-out wall you can embed anywhere — intranet, a breakroom TV, your marketing site — updating live as the team celebrates each other.

  • Embeddable wall + floating "Shout out!" button
  • Auto-approve with one-click moderation
  • First-name privacy by default
Shout-out wall
"Takes initiative on everything." ★ Nadia
"Such positive energy, every day." ★ Bryce
The payoff

Run like a team twice your size.

Hours back every week

The AI handles routing, writing, and repeat answers — so your people do real work.

Nothing falls through

Every request tracked, owned, and measured. No more "who's handling this?"

A team that feels seen

Programs and recognition that actually run — culture you can point to.

Built for
Property management Franchises & multi-unit Multi-site retail Regional services Any team of 50–500 doing big-company ops with a small-company crew
ZormDesk put every request, program, and shout-out in one place — and let AI handle the routing. It changed how our team operates.
— Megan Albright, Director of Operations, Stonebridge Property Group
Pricing

Priced for the work it replaces.

One simple plan.

Everything in the box — support hub, six employee programs, AI, the recognition wall, and analytics. Own your data, no per-seat surprises.

Book a demo

15 minutes. We'll map your workflow live. No commitment.

Questions

Good questions, straight answers.

How fast can we be live?
Most teams are up in under a day — your categories, your routing, your programs. We set it up with you on the call.
Is our data secure, and who can see what?
Role-based access, a full audit log, and per-category permissions. Sensitive categories like HR are walled off and never sent to AI. You own your data.
Does the AI see private or HR content?
No. Privacy categories are excluded from every AI feature by design — summaries, subject lines, the knowledge base, all of it.
Will it fit how we already work?
Replies come in by email, intake meets employees where they are, and programs are configurable. We tailor it to your workflow on the call.
Do we need IT to run it?
No. It's self-contained and low-maintenance — we handle setup, and there's nothing to babysit day to day.
What does it cost?
One simple plan, priced to the hours it saves. Book a demo and we'll be straight with you about the number.
Can we white-label or embed it?
Yes — the recognition wall and the intake button embed anywhere with a single snippet.
Book your walkthrough

See your operations, transformed.

Book a 15-minute walkthrough. We'll map your real workflow and show you exactly what changes.

Your info is never sold 15 minutes No commitment
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